DriverHound Support

Getting Started

  1. Important: If you have not downloaded DriverHound, please Download DriverHound prior to advancing to Step 2. After downloading DriverHound, follow the steps on your screen to complete the installation. If you are having difficulty downloading DriverHound, please temporarily disable your firewall or antivirus software.
  2. After you have successfully downloaded and installed DriverHound, locate DriverHound on your Desktop or Start Menu. Once you have located DriverHound, double-click the icon to launch the application.
  3. To use DriverHound, You MUST Register it by entering the license key you were given at the time of purchase. If you do not have your license key, you can Get Your License Key using your email or transaction id. If you have received your license key, click the 'Register' link in the bottom-right corner of the DriverHound screen and enter your license key. IF YOU RUN THE DRIVER SCAN PRIOR TO ENTERING YOUR LICENSE KEY, YOU WILL BE ASKED TO PURCHASE DRIVERHOUND AGAIN.

Basic Use

  1. Scan Your Drivers - To perform a Driver Scan, select or deselect the areas of your computer you wish to have scanned then click the Driver Scan button to proceed. To view a description of the areas scanned, hover over the item using your mouse pointer and refer to the Helpful Tips.
  2. Ignoring Items - DriverHound has a built-in ignore list that ensures maximum compatibility across platforms and with 3rd party applications. If you wish for DriverHound to overlook an area of your computer, you can deselect an item following a driver scan.
  3. Download & Install Drivers - After your computer has been scanned for out of date drivers, you will be asked to download new drivers. Select the drivers you would like to download, then click the Next button. Download times vary according to your connection speed and size of drivers downloaded. Use the progress bar to help determine the status of your download. After the download has completed, click the Next button to have DriverHound automatically install the downloaded drivers.

* Click on the Features tab for additional assistance using features found within DriverHound.

DriverHound Features: Dashboard | Driver Scan | Backup | Restore | Settings

Dashboard

The Dashboard tab is the default tab displayed each time you launch DriverHound. The Dashboard displays helpful information pertaining to your last Driver Scan, and Version Number. By default DriverHound consists of three options, but can be customized to include shortcuts to your most commonly used DriverHound features. Below are the default options explained:

  • Dashboard - If you have navigated away from the DriverHound Dashboard, the Dashboard button allows you to return to the parent directory (Dashboard).
  • Driver Scan - Because the primary function of DriverHound is to check your computer for out of date drivers, the Driver Scan button is a shortcut to this feature. Click on the Driver Scan button to see if your computer has the latest drivers.
  • Manage Shortcuts - To personalize your DriverHound experience, select the Manage Shortcuts button. Under the Selections column, you can search for DriverHound features that you commonly use and create a shortcut directly to that feature. To create a shortcut, select an option in the left column (Selections), then click the Add Shortcut button. You will notice that in doing so, this feature now appears in the right column and a new button appears above the Manage Shortcut option. To remove a shortcut, select an option in the right column (Shortcuts), then click the Remove Shortcut button.

Driver Scan

The Driver Scan tab consists of the following options: a Driver Scan, Scan Results, Scan History, Manage Drivers, and Update DirectX. Each of these options is explained below:

  • Driver Scan - The Driver Scan is a process that scans your computers drivers/devices and checks for available updates. To begin a driver scan, start by selecting the items you would like to scan. Check the box (√) if you would like the item to be scanned by DriverHound, or uncheck (X) the box to exclude the item from being scanned. By default, each of the items below are selected for the driver scan:

    • Video Controllers: This area of the driver scan covers graphic processing units (GPU) and video cards.
    • Network Adapters: Network Adapters connect your computer to a group of computers, or an internet connection. This area covers ethernet drivers, wirless networks, and other network adapters specific to your computer.
    • Pointing Devices: Pointing devices are typically external devices that allow you to control the cursor location on your computer. These device include: Mouses, Trackballs, Joysticks, Pointing Sticks, Touchpads, etc and will be checked for newer drivers during the driver scan.
    • Printers: A printer is a peripheral which produces text and/or graphics of documents stored in electronic form. This area also covers multi-function printers (MFP), and multi-function devices (MFD).
    • Infrared Devices: Infrared Devices are external devices that are connected to your computer via irda. When this area is scanned, DriverHound searches for new drivers for each infrared devices.
    • SCSI Devices: SCSI is a set of standards for physically connecting and transferring data between computers and peripheral devices. This area covers all items connected via the SCSI interface.
    • Drive Devices: Drive Devices allow a higher-level of computer programs to interact with a hardware device. These are non-standard items that are also covered by DriverHound.
    • Sound Devices: Sound devices handle the connection between the physical hardware and data connections for audio devices. DriverHound checks for new software to update your sound device during the driver scan.
    • Keyboards: Both desktop and laptop computers require a keyboard/keyboard driver for alphanumeric input. If you are experiencing an issue with your keyboard, updating your keyboard driver is a good place to start.
    • Displays: Computer screens & monitors are often referred to as Displays. Drivers that allow you to visualize your interaction with your computer will be checked for updates during the driver scan.
    • USB Devices: Several devices connect to your computer through a USB connection. To ensure that these devices operate correctly, this area is covered during the DriverHound driver scan.
    • Firewire Devices: Most newer computers are equipped with at least one type of firewire connection. Firewire is similar to USB in that it connects external devices to your computer. A firewire connection is typically a faster connection than USB and is used to connect items that require a higher transfer rate.
    • PnP Devices: PnP (plug and play) devices are external devices that connect to your computer typically through USB or Firewire. Each time a new device connects to your computer, it installs the driver version that was available at the time of purchase. Over time, some of these devices fail due to outdated drivers and can often be fixed by being updated.
    • System Devices: The System Devices option covers chipset-related devices on your computer. Chipsets are usually designed to work with a specific family of microprocessors.
  • Following a driver scan, scan results are displayed as a total number of drivers found. Results are grouped by category, which can be explored by clicking the plus sign (+). Use the corresponding ignore link if you wish for an item to be overlooked and added to the internal Ignore List. You can download the drivers by clicking the Download Drivers button and following the steps on your screen.
  • Scan Results - The Scan Results feature displays the total number of drivers found in each driver category from the last driver scan. Scan Results are classified as New Drivers, Installed, and Failed.

    • New Drivers: The New Drivers column displays the total number of new drivers found during the last driver scan.
    • Installed: The installed column displays the total number of drivers successfully installed.
    • Failed: The failed column displays the total number of drivers that failed during download or installation. If you have drivers that have failed, please check your internet connection and retry your scan again.
  • Scan History - The Scan History feature displays the Scan Results for each date you have performed a driver scan. The Scan History summarizes the total number of New Drivers, Installed Drivers, and Failed Drivers. Please refer to the previous section for definitions of these categories.
  • Manage Drivers - Following a Driver Scan, DriverHound allows you to manage your drivers by ignoring them from future scans, or removing them completely.

    • Manage Ignore List: DriverHound has identified which drivers should not be modified and has included them into an internal ignore list. Items found on the Ignore List will be excluded from future scans, and modifications. To remove items from the ignore list, first select the item, then click the Remove button. This item will now be included in the next Driver Scan.
    • Remove Drivers: DriverHound allows you to remove downloaded drivers from your computer using the Remove Driver feature. After selecting this option, DriverHound will scan your computer to populate a list of drivers. To remove a driver, select the driver from the list, then choose the Delete Selected option.THIS FEATURE IS ONLY RECOMMENDED FOR ADVANCED USERS.
  • Update DirectX - DirectX is a collection of application programming interfaces (API's) designed to handle multimedia tasks for gaming and video. By selecting this feature, DriverHound will check for a newer version of DirectX, then prompt you to download the latest version.

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Backup

DriverHound offers four types of backup options that give you the flexibility to create restore points on your computer, save drivers to external devices, and export drivers to another computer. Backing up your computers drivers is an easy way to ensure that your computer can easily be restored in the event of an emergency.

  • Backup - The most commonly used driver backup types are listed under the Backup tab. These types of backups include the following:

    • Internal Application Backup: Selecting the Internal Application Backup option creates a backup point within DriverHound that can be restored at a later point. After selecting this option your drivers will be saved in a proprietary compressed format (.dhb).
    • Save to File Backup: Select the Save to File Backup if you wish to designate an external file, folder or location other than a DriverHound directory. All drivers will be saved to your desired location in a proprietary compressed .dhb format. External USB drives, hard drives, etc with sufficient resources may be selected when using this backup method.
    • Write to CD/DVD: To write backup files to a CD or DVD, select the Write to CD/DVD option. If your driver backup file exceeds 700mb* (typical CD capacity), they will be divided into parts not exceeding 700mb*. Please note that to use the feature, your computer must be equipped with a CD or DVD burner and will require blank CD(s) to perform this backup type.

      *If you are using a DVD, the capacity will be greater than 700mb.
  • Export - The Export driver option is a feature designed for advanced users who would like to export specific drivers in their original format. Using this feature, you can select one or all drivers to be exported to a directory of your choosing.
  • Create Index - The Create Index option is a great way to create a small file (.dhi) that contains a list of drivers that currently reside on your computer. This file can then be transferred to another computer or opened at a later point using the Restore option. This backup method can be performed offline since drivers are not stored within the index file.
  • Windows Export - The Windows Export option helps you migrate your drivers from one operating system to another and ensure compatibility. To use this feature, use the drop-down menus to select the destination computers version and architecture (32 or 64-bit). After selecting the destination computers version and architecture, you can select which drivers you would like to transfer. To finish the Windows Export, select a destination, then click the Next button. Your files will be exported in a compressed DriverHound format (.dhu) that can be opened on another computer running DriverHound.

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Restore

DriverHound offers several different import methods that allow you to restore drivers from a previous computer, or a backup file. The different methods of restoring drivers are explained below:

  • Restore - The most commonly used driver import types are listed under the Restore tab. These types of imports include the following:

    • Internal Application: If you have previously backed up your drivers on your current computer, you can use this method to restore drivers. DriverHound will automatically locate internal backups and will guide you through this restore type.
    • Restore From File Backup: Use this restore type if you have created a backup that resides outside of the default DriverHound location. When clicking the Next button, you will be asked to select the location of your backup file that you have previously created.
    • Restore From CD/DVD: If you have created backup discs that contain your driver files, use this method to restore them. This type of driver import requires that your computer is equipped with a CD drive.
  • Open Index - If you have previously created a Backup Index which creates a list of drivers previously installed, select this Restore type. When opening an index file, DriverHound will search our driver database for the drivers identified on the index file.
  • Windows Import - The Windows Import feature helps you migrate from one operating system to another if you have created a Windows Export previously.

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Settings

The Settings tab allows you to personalize DriverHound by selecting any of the following options:

  • General Settings

    • Automatically check for updates - If your computer is connected to the internet, DriverHound will automatically check for newer versions if this option is checked. This is a recommended option and is checked by default.
    • Automatically download new drivers after scan - When selecting this option, DriverHound will automatically download the new drivers found after each scan. Please note that by checking this option it does not give you the ability to review which drivers will be downloaded/installed.
    • Automatically update drivers after downloading - After you have selected which new drivers you would like to download, DriverHound will automatically update them when this option is checked. This option is checked by default.
    • Close DriverHound after updating - With this option checked, DriverHound will close automatically after installing new drivers. If you are using the DriverHound scheduling feature to automate your driver scans, this feature can be enabled for fully autonomous driver updating.
    • Create a rollback point before updating drivers - Check this option if you would like DriverHound to create a driver rollback point that allows you to revert back to a previous state. The rollback point only stores your previous driver settings and requires DriverHound to restore. This is a recommended setting and is checked by default.
    • Prompt me if a reboot is required - Several driver types require a computer reboot to finish the driver installation. It is recommended that you are aware of when this is necessary and this setting has been check by default.
    • Prompt me prior to downloading updates - This option should be checked if you would like to be notified when a DriverHound update is available prior to install. If your computer is connected to the internet and if a newer version of DriverHound is available, you will be prompted when first launching DriverHound.
    • Shutdown computer after updating drivers - With this option checked, DriverHound will automatically shutdown your computer after installing new drivers. This can be a useful "power save" feature if you intend on leaving your computer and wish for it to shut down after completing the driver updates.
    • Select a directory for downloading drivers - By default, DriverHound saves downloaded drivers to an internal DriverHound location. Click on the button to the right of the default destination if you wish to change it to an outside directory or physical location.
  • Scheduling - The automatic Scheduling feature allows you to set a frequency in which DriverHound will automatically scan your computer for new drivers. To use this feature, you must have administrative privileges to set the desired intervals (daily, weekly, monthly, etc.) on your computer. Please note that items that have been added to the Ignore List will also be ignored on an automatic scheduled scans. If you wish for this process to be fully autonomous, use scheduling feature in conjunction with some of the general settings.
  • System Info - The System Info feature displays information specific to your computer. This is useful information if you are using the DriverHound Windows Migration Feature, or when speaking with a member of our support department.
  • Troubleshoot

    • Send Diagnostic Report: If you are experiencing a problem with DriverHound, please use the Send Diagnostic Report to tell us about it. When submitting a report, our technicians receive information about the problem you are experiencing and work to develop a solution to the problem.
    • Clean DriverHound Cache: If you computer is lacking physical resources and is experiencing slow-downs, you can reduced the physical footprint of DriverHound by using this feature. Cleaning DriverHound's cache will deleted old DriverHound log files, and non-essential data.

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DriverHound Tutorials

How to Register DriverHound (below):

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DriverHound FAQ's

Where do I enter my License Key?
To input the license key you were provided with at the time of purchase, click on the 'Register' text-link found in the bottom right corner of DriverHound. If you have misplaced your license key, you can request your license key online using your email or transaction id.

Why is DriverHound asking me to purchase again?
If DriverHound is asking you to purchase it and you have already done so, you need to register your copy of DriverHound by entering your license key. To do so, please close all windows and applications then click the DriverHound shortcut icon to open DriverHound. Next, click on the 'register' text-link in the bottom right corner of DriverHound. To finalize your DriverHound registration, enter your license key in the space provide then click 'Register'.

How do I purchase additional DriverHound licenses?
DriverHound offers discounted upgrades for existing customers who wish to register additional computers. To add an additional license, please use the upgrade page to complete your transaction.
For volume licensing or bulk upgrades, please contact our Sales Department.

Can I transfer DriverHound to another computer?
Yes. If you have purchased a new computer and would like to transfer DriverHound to another computer, follow the steps below to transfer your license.

  1. From your Start Menu locate DriverHound, then select the Uninstall DriverHound link. Follow the steps on your screen to complete the uninstall. Uninstalling DriverHound also deactivates it on your current computer.
  2. On the computer you would like to transfer your license to, Download DriverHound now. Use your existing license key to reactivate DriverHound on your new computer.
  3. OPTIONAL: DriverHound can also help you transfer drivers to a new computer. Use the Windows Migration feature within DriverHound to assist you with this process.

How do I activate multiple computers?
If you have purchased a multiple computer license, simply download DriverHound and use the same license key to activate each computer. DriverHound will notify you if you attempt to exceed your number of licenses and you will have the option to purchase additional license keys.

How often should I use DriverHound?
Unless you are adding/removing applications frequently to your computer, weekly scans should be sufficient.

Why do I get an error when I try to download/install DriverHound?
If you are experiencing problems while downloading or installing DriverHound, please try disabling your firewall or antivirus software temporarily. If you have an existing driver updater application installed on your computer, you may have to disable or remove it for DriverHound to properly operate. If you continue to experience problems after disabling the above applications, please contact our customer service department for additional assistance.

Why do i receive a "Fatal Error" message when Launching DriverHound?
If your computer has the most recent version of .NET framework and you have performed updates for your operating system (OS), please submit a Diagnostic Report for our technicians to troubleshoot. To send a Diagnostic Report, click on the 'Settings' tab, then click Diagnostic Report. If you are unable to launch DriverHound, please send a compressed copy of your log files to our customer service department for further investigation. Your logs can be accessed following the steps below:

  1. Right-click on your Start Menu and choose the Explore option
  2. Navigate to the following directory, or type it in the Address Bar: C:\Program Files\DriverHound
  3. Right-click on the Logs folder and choose the Send To > Compressed (zipped) Folder option.
  4. Attach the compressed folder to your email and send to