RegServe Support

Getting Started

  1. Important: If you have not downloaded RegServe, please Download RegServe prior to advancing to Step 2. After downloading RegServe, follow the steps on your screen to complete the installation. If you are having difficulty downloading RegServe, please temporarily disable your firewall or antivirus software.
  2. After you have successfully downloaded and installed RegServe, locate RegServe on your Desktop or Start Menu. Once you have located RegServe, double-click the icon to launch the application.
  3. To use RegServe, You MUST Register it by entering the license key you were given at the time of purchase. If you do not have your license key, you can Get Your License Key using your email or transaction id. If you have received your license key, click the 'Register' link in the top-right corner of the RegServe screen and enter your license key. IF YOU RUN THE REGISTRY SCAN PRIOR TO ENTERING YOUR LICENSE KEY, YOU WILL BE ASKED TO PURCHASE REGSERVE AGAIN.

Basic Use

  1. Scan Your Registry - To perform a Registry Scan, select or deselect the areas of your registry you wish to have scanned then click the Scan button to proceed. To view a description of the areas scanned, hover over the item using your mouse pointer and review the Item Description.
  2. Ignoring Items - RegServe has a built-in ignore list that ensures maximum compatibility across platforms and with 3rd party applications. If you wish for RegServe to overlook an area of your registry, you can deselect an item following a registry scan.
  3. Repair Registry Items - After the registry has been scanned for errors and you have selected which items you would like to be overlooked (if any), click the Fix button to repair the registry errors. Please note that changes to the registry can be reverted back to a previous state using the Backup/Restore features within RegServe.
  4. Defrag Registry - To optimize and compact your computers registry, RegServe recommends that you use the Defrag Registry setting. RegServe has made it easy by adding a one-click Start Deframentation button. Please note that a Restart is required after running the registry defrag.
  5. Manage Startup - After restarting your computer from the registry defrag, you should notice a reduction in startup times. You can improve your startup time further by managing the applications that launch automatically during Windows startup. Click on the RegServe Startup tab and review the applications that appear. RegServe recommends that you select individual items you do not wish to launch automatically, then click the Disable Selected button. If you are unsure which items to disable, you can revert changes by clicking the Enable Selected button.

* Click on the Features tab for additional assistance using features found within RegServe.

RegServe Features: Registry Scan | Backup | Manage Startup | Settings

Registry Scan

The Registry Scan (Scan tab) consists of the following options: a Registry Scan, Scan Results, Ignore List, and a Defrag Registry. Each of these options is explained below:

  • Registry Scan - The Registry Scan is a process that scans your computers registry and checks for registry errors, partial uninstall's, duplicate entries, invalid path references, etc. To begin a registry scan, start by selecting the items you would like to scan. Check the box (√) if you would like the item to be scanned by RegServe, or uncheck (X) the box to exclude the item from being scanned. By default, each of the items below are selected for the registry scan:

    • Com/Active X Entries: Windows Registry includes a COM/ActiveX section which may have invalid entries that can cause application failure, system crashes, or errors when opening documents.
    • Uninstall Entries: Windows Registry includes an Uninstall Entries section which may have invalid entries or point to one or more missing entries. Usually this is caused by incorrectly installing or uninstalling programs and applications.
    • Font Entries: Windows Registry includes a Font section which may include one or more missing font files that can cause errors in applications (for example, word processing applications).
    • Shared DLL's: Windows Registry includes a Shared DLL's section which may contain invalid entries that cause application failure due to DLL conflict.
    • Application Paths: Windows Registry includes an Application Paths section which may include invalid disk directories that can cause application failure and result in a crashed computer.
    • Help File Information: Windows Registry includes Help Files which may point to invalid help files that can cause application help files to open incorrectly.
    • Windows Startup Items: Windows Registry includes a Run section which may contain missing program entries that can be caused by incorrectly installing or uninstalling an application.
    • File/Path References: Some registry issues may be linked to files that don’t exist and folders that are temporary files and are used for storage.
    • Program Shortcuts: Program shortcuts with a ".ink" extension, may no longer be linked to an application.
    • Empty Registry Key: Registry keys may be empty which means they have no associated value.
    • File Associations: Windows Registry includes a File Associations section which may contain invalid file associations. When files are associated with programs that don’t exist they show up as an irregularity.
    • History: Depending on your computer settings, it may be storing history for deleted programs. Doing this uses unnecessary resources to store information.
    • Program Associations: The Windows Registry often includes invalid software links or entries. Managing these entries can free up computer resources and increase computer speed.
    • System Drivers: This portion of your registry can contain links to invalid or corrupt driver entries such as printers, thumb drives, storage devices, etc.
    • Firewall Rules: Windows OS contains a built-in firewall settings/rules that overtime can contain invalid or unnecessary registry entries.
  • Following a registry scan, the scan results are displayed as a total number of errors found. Based on the number of errors found, your computer is then given a registry health rating. Results are also grouped by category, and you can explore each category by clicking the plus sign (+). Use the corresponding ignore link if you wish to have items overlooked and added to the Ignore List. You can complete the registry scan by clicking the Fix button to fix the registry items selected for repair.
  • Scan Results - The Scan Results tab displays the total number of registry Errors, number of items Cleaned, and number of items Ignored returned from the Registry Scan.

    • Errors: The Errors represent the total number of items detected by the Registry Scan.
    • Cleaned: Reflects the total number of registry errors repaired after clicking the Fix button.
    • Ignored: Displays the items that were manually added to the ignore list or in some cases they may include items that were automatically ignored by RegServe. Items may be ignored automatically by RegServe if your OS or another application is denying access to the registry item.
  • Ignore List - RegServe has an internal ignore list that ensures compatibility and third-party application support amongst RegServe users. Users may also add items to this ignore list following any registry scan. Keywords can be added manually using the Add Keyword feature. Adding a broad keyword like "Microsoft", would exclude all Microsoft related registry items. We recommend that you refine your key word like "Microsoft Outlook", when adding custom keywords to the ignore list.
  • Defrag Registry - Your registry is stored in usual files on disk (i.e. C:\Windows\System32\Config\Software) and as files grow, they may become fragmented overtime. A fragmented registry files may pose serious performance problems. If your computer is fragmented, RegServe will display the status as "Fragmented". Click the Start Defragmentation button to initiate the defragger and the status will change to "Healthy" once the process has completed. Please note that a computer restart is required after running the registry defrag.

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Backup & Restore

Each time you use RegServe to repair registry items, a backup is created that stores your previous registry settings. Backups are stored on your computer so that you may revert back to a previous setting if desired. Backups are organized by date, and you can filter them by ascending or descending order.

  • Remove: Once you have selected a date, the Remove feature will delete the saved backup log. Once you have removed the log, you cannot revert back to a previous setting.
  • Restore: The Restore feature will revert your computers registry to a previously desired state. To use the Restore feature simply select the date you wish to revert your settings to, then click the Restore button.

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Manage Startup

The RegServe Manage Startup feature allows you to improve your computers startup speed by choosing which applications launch when you start your computer. When clicking on the Manage Startup tab, a list of applications that launch automatically during startup will be displayed. Use the startup manager to enable, disable, or remove an application.

Steps to Disable an application:

  1. Select a program that is listed as enabled under the status column.
  2. Click the Disable Selected button.

Steps to Enable a Disabled application:

  1. Select the program you wish to enable that is listed as disabled under the Status column.
  2. Click the Enable Selected button. (This button toggles as the Disable Selected button.)

Steps to Remove an application:

  1. Select the desired program from those listed under the Program column.
  2. Click the Remove Selected button.
    WARNING: Once you remove an application, you cannot restore it using RegServe. Only use the Remove Selected button if you are confident that removing the program from the startup of your computer will not adversely affect your computer.

Steps to Disable All applications:

  1. Click the Disable All button. (Notice under the Status column that all programs are disable)

Steps to Enable All applications:

  1. Click the Enable All button. (Notice under the Status column that all programs are enabled)

Settings

The Settings tab allows you to personalize RegServe by selecting any of the following options:

  • General Settings

    • Close RegServe after repairing items: When checked, this option will automatically close RegServe following each registry scan/repair.
    • Automatically repair items after scan: By checking this option, RegServe will automatically repair all items found during a registry scan. With this option checked, you will not be able to review the items found during a registry scan, or add items to the ignore list prior to repair.
    • Create a rollback point before repairing errors: Check this option if you would like RegServe to create a system rollback point that allows you to revert back to a previous state. This is a recommended option and is checked by default.
    • Check for RegServe updates automatically: If your computer is connected to the internet, RegServe will automatically check for newer versions if this option is checked. This is a recommended option and is checked by default.
    • Prompt me prior to downloading updatesy: This option should remained checked if you would like to be notified when an update is available prior to install.
  • Auto Scheduling - The Automatic Scheduling feature allows you to set a frequency in which your computers registry will be serviced. To use this feature, you must have administrative privileges to set the desired intervals (daily, weekly, monthly, etc.) on your computer. Please note that items that have been added to the Ignore List will also be ignored on an automatic scan.
  • Diagnostic Report - If you are experiencing any technical difficulties while using RegServe, click the Submit Ticket button to send a Diagnostic Report to a RegServe technician. Please allow sufficient time for RegServe to compile information pertaining to your last scan, configurations, OS, etc. Once your report has been analyzed, RegServe will address any outstanding items.
  • Version Updates - By default, RegServe checks for updates automatically when the application loads and prompts you if there is a more recent version available. If you have disabled this feature under the General Settings, you can click the Check for Updates button to see if there is a newer version. RegServe uses sophisticated plug-in technology and you will not need to close the program to update RegServe.

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RegServe Tutorials

How to Register RegServe (below):

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RegServe FAQ's

Where do I enter my License Key?
To input the license key you were provided with at the time of purchase, click on the 'Register' text-link found in the top right corner of RegServe. If you have misplaced your license key, you can request your license key online using your email or transaction id.

Why is RegServe asking me to purchase again?
If RegServe is asking you to purchase it and you have already done so, you need to register your copy of RegServe by entering your license key. To do so, please close all windows and applications then click open RegServe. Click on the 'register' text-link in the top right corner of RegServe. Next you will enter your license key in the space provided.

How do I purchase additional RegServe licenses?
RegServe offers discounted upgrades for existing customers who wish to register additional computers. To add an additional license, please use the upgrade page to complete your transaction.
For volume licensing or bulk upgrades, please contact our Sales Department.

Can I transfer RegServe to another computer?
Yes. If you have purchased a new computer and would like to transfer RegServe to another computer, follow the steps below to transfer your license.

  1. From your Start Menu locate RegServe, then select the Uninstall RegServe link. Follow the steps on your screen to complete the uninstall. Uninstalling RegServe also deactivates it on your current computer.
  2. On the computer you would like to transfer your license to, Download RegServe now. Use your existing license key to reactivate RegServe on your new computer.

How do I activate multiple computers?
If you have purchased a multiple computer license, simply download RegServe and use the same license key to activate each computer. RegServe will notify you if you attempt to exceed your number of licenses and you will have the option to purchase additional license keys.

How often should I use RegServe?
Unless you are adding/removing applications frequently to your computer, weekly scans should be sufficient.

My computer is still slow, how can I increase my computer speed?
There are several factors that contribute to a slow computer, and your registry is one of those factors. See what additional steps you can take to increase your computer speed by reading our online articles.

Why do I get an error when I try to download/install RegServe?
If you are experiencing problems while downloading or installing RegServe, please try disabling your firewall or antivirus software temporarily. If you have an existing registry cleaner installed on your computer, you may have to disable or remove it for RegServe to properly operate. If you continue to experience problems after disabling the above applications, please contact our customer service department for additional assistance.

Why has RegServe caused an application to fail?
RegServe has a built-in ignore list that ignores registry files essential to your computers performance, and third-party applications. If a change to your registry has conflicted with an application, please use the steps below to resolve the issue and prevent it from future occurrences:

  1. Open RegServe and click on the 'Backup' tab
  2. Select a date where the application was last known to work and click the 'Restore' button
  3. Click on the 'Registry' tab, and then choose the 'Ignore List' option.
  4. Enter the keyword that pertains to the application that was impacted by the registry changes. Keywords entered in the Ignore List will be omitted from future registry changes.

How/Why do I upgrade my .NET framework?
To offer you the latest registry cleaning technology, RegServe is built on the most recent version of .NET framework. To ensure that your computer benefits from the latest technology and stability, please download a copy of .NET framwork from the following URL: http://www.microsoft.com/net

How do I download Microsoft Updates for my Operating System?
To find updates for Miscrosoft products, please search thier download center at:
http://www.microsoft.com/download/en/default.aspx

Why do i receive a "Fatal Error" message when Launching RegServe?
If your computer has the most recent version of .NET framework and you have performed updates for your operating system (OS), please submit a Diagnostic Report for our technicians to troubleshoot. To send a Diagnostic Report, click on the 'Settings' tab, then click Diagnostic Report. If you are unable to launch RegServe, please send a compressed copy of your log files to our customer service department for further investigation. Your logs can be accessed following the steps below:

  1. Right-click on your Start Menu and choose the Explore option
  2. Navigate to the following directory, or type it in the Address Bar: C:\Program Files\RegServe
  3. Right-click on the Logs folder and choose the Send To > Compressed (zipped) Folder option.
  4. Attach the compressed folder to your email and send to